We require a 24-hour cancellation notice for all appointments. Appointment cancellations must be done during spa hours between 10am to 8pm. All cancellations must be made over the phone; Emails will not be accepted as a form of cancellation. Appointments canceled less than 24-hours in advance will be subject to a standard $65 service fee per EACH service. A full listing of our policies can be found here.
Gratuity is not included in the price of any of our services. Gratuity is based on your own personal satisfaction, but it is of course not an obligation.
Customarily gratuity is 15%-20% of the retail price of your service(s)
We accept cash and all major credit cards (American Express, Visa, MasterCard, & Discover)
If you purchased our services through a third part website or have a gift certificate for your appointment, you must bring the physical copy of your voucher or gift certificate.
Yes, if you prefer, you are allowed to bring your own personal lotions, oils, and polishes with you.
We suggest arriving at your appointment 15 minutes prior to the scheduled time to fill out our intake form and enjoy a beverage before your treatment.
We are not responsible for lost or stolen items, therefore, we as that you please keep your valuables in your purse or wallet. You are of course able to bring your personal belongings into the room with you.
Children are allowed as long as they are 12 years of age or above and accompanied by a legal parent or guardian.
Youths between the ages of 14 and 17 can receive any of our treatments with the accompaniment of a legal parent or guardian.
We require that all adjustments and cancellations of appointments be made 24-hours in advance in order to receive a full refund. We understand that extenuating situations can occur; therefore under the discretions of the spa’s on duty manager a rescheduling of your service may be accommodated. eyelash extension FAQ’s
Most mascaras will remove the glue causing extensions to fall out. It is highly suggested to refrain from applying mascara on top of your eyelash extensions. Luckily, extensions eliminate the need for mascara!
Oil-free makeup remover can be used around the area of the eyes.
Leaving the eyes alone and untouched for at least 24-hours ensures a lengthy and successful extension process. We do not suggest any immediate touching of the eyes as your extensions could be harmed and fall out.
For best results and to ensure longevity immediately working out after an extension process is highly discouraged. Keeping the eyes away from water of any kind (including sweat) for 24 to 48-hours ensures the best results. Do not worry as your technician will inform you all about aftercare and answer any questions you may have.
We recommend lash touch-ups every 2-3 weeks to maintain a full and flawless set. Any appointment scheduled 3 weeks after the date of your last lash appointment will be considered and charged as a full set.
We want your experience to be as pleasurable as possible, therefore leaving on or taking off your undergarments is strictly up to you. Our professional staff of highly trained and qualified massage therapists can provide you the best massage regardless of your underwear status.
No, the Massage Therapist will notify you and leave prior to you undressing and redressing. Before ever entering the room our massage therapist will knock and ask for your permission to enter and upon the completion of your massage.
Most clients prefer silence during their massage but the decision of whether to talk or not is completely up to you. We always encourage our clients to communicate with their massage therapist to ensure their satisfaction is being met. The massage therapist may also ask you questions in order to better serve you and ensure maximum comfort.
We encourage open communication and our professional staff will not take offense to you needing the pressure to be deeper, therefore please do notify them. Keep in mind though that it is a myth that massage therapy has to hurt to be effective.
Drinking lots of water as it helps to hydrate and keep the flow of blood throughout the body assisting in muscle comfort and rehabilitation.
It is best not to eat a large meal 2 hours prior to receiving a massage.
We highly suggest for sanitation and results that all facial and ear jewelry be removed prior to having a facial.
We ask that you remove clothing from the waist up so as to receive the full treatment service and to avoid any possible harm to your clothing. You, of course, do not have to remove clothing if you would not like to.
Prior to any facial treatment, you will be provided a questionnaire about your skin type and any medical conditions you may have so that our expert estheticians can assess and cater to your specific needs. In order for the best experience and results to occur, we ask that you are open and honest with your esthetician.
Hair length should be about the size of a grain of rice for best results during waxing treatments.
This depends on your own level of pain tolerance and the level of sensitivity of the area being waxed. Like with every service at our spa, we ask that you be honest and keep an open form of communication between the technician and yourself. Often times, regular waxing of an area gradually reduces the level of discomfort you’ll feel over the course of time.
We offer both hard and soft wax. It is best to inform your technician regarding your desired preference when meeting with them.
Yes, all of the wax used in our spa is made for sensitive skin. To ensure a sanitary experience, double dipping is never practiced.
Yes, we offer waxing services for men. However, at this time we do not offer a Brazilian wax service for men.
39 West 56th Street New York, NY 10019
Salon Hours : Mon-Sat 11am-9pm / Sun 11am-8pm
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